Payments for RoleReady are processed by Paddle, our Merchant of Record, which also issues refunds.
Cancelling a plan
You can cancel a monthly plan at any time in the app or through the link in Paddle's receipt email. It stays active until the end of the month you've paid for and isn't charged again.
Refunds
- Within 14 days of a payment, we refund it in full if you've used less than 30 translation minutes from it.
- To ask, write to [email protected] from the email address you paid with, or use paddle.net.
- The money goes back to the payment method you used, usually within 5–10 business days.
Your statutory right of withdrawal
As a consumer in the EU you can withdraw from a purchase within 14 days without giving a reason. Because your minutes are usable at once, Paddle asks at checkout for your express consent that the service starts immediately; with the first minute used, the right of withdrawal for that payment ends. Our rule above goes further: up to 30 minutes used, we refund anyway. Declare a withdrawal to Paddle (paddle.net) or to us.
Purchases through Google Play
If you bought in the app from Google Play, Google refunds under Google Play's policies: within 48 hours of the purchase you can ask Google directly (play.google.com → Order history), after that through us. Our rule above applies here too; write to us with the order number (GPA.…) from Google's receipt email. Cancel in Google Play under Subscriptions.
Otherwise
Payments older than 14 days, or from which more minutes were used, aren't refunded, except where the law requires it. Your statutory rights as a consumer are not affected.